Frequently asked questions

All domestic orders placed before 3PM on a working day are dispatched on the same day. Orders placed after are dispatched on the next working day. We work Monday thru Saturday except Public Holidays

All international orders placed before 2PM on a working day are dispatched on the same day. Orders placed after are dispatched on the next working day. We work Monday thru Saturday except Public Holidays

HBA1c test stands for glycosylated hemoglobin test. This test helps in measuring the average blood sugar levels over the past 2- 3 months. This test may be used to check the risk of diabetes or pre diabetes in adults. The ranges of the HBA1c test are Normal- Below 5.7% Pre-Diabetes- Between 5.7% to 6.4% Diabetes- 6.5% or higher

For Pan India deliveries, we have chosen ECOM Express, DTDC and Blue Dart to ship our products. While our delivery partners try to service every part of India, there are sometimes exclusions. For any exceptional cases, we will get in touch with you while processing your order.

For a non-diabetic person, a blood sugar level less than 140 mg/dl is considered as normal. Your fasting blood sugar level should be in the range of 70-100 mg/dl and your blood sugar average should be 120mg/dl.

For International deliveries, we have chosen DHL Express and FedEx to ship our products. While our delivery partners try to service every part of the world, there are sometimes exclusions. For any exceptional cases, we will get in touch with you while processing your order.

Type-1 diabetes is insulin deficient and type-2 diabetes is insulin resistant. In type-1 diabetes, the pancreas does not make or produce insulin. The person’s own immune system destroys the insulin making cells i.e., beta cells in the pancreas causing high blood sugar levels and the person has to be insulin dependent. Whereas In Type-2 Diabetes, it is caused due to insulin resistance where the person’s pancreas is making too much insulin and try to get into the cells but the body’s cells does not respond and become resistant to insulin, resulting in high blood sugar levels.

Once your order is shipped, you will receive an email with tracking details of your order. You can track your order by visiting track.nutroactive.com

Once your order is shipped, you will receive an email with tracking details of your order. You can track your order by visiting track.nutroactive.com

When a lot of blood sugar enters the blood stream, the pancreas releases more insulin to get this blood sugar into the body cells but over the time, body’s cells stop responding to all that insulin and become insulin resistant. This condition is called insulin resistance. And as the pancreas goes into the over drive mode for long, the over working pancreas gradually over the period of time loses its ability to produce insulin and the blood sugar levels keeps rising up.

Prior to your order being dispatched, you may get in touch with us to cancel. You can Call/Whatsapp us on 8527398962 or Email us on orders@nutroactive.com

Prior to your order, you may get in touch with us to cancel. You can Call/Whatsapp us on 8527398962 or Email us on orders@nutroactive.com

All orders, once shipped, are non returnable. In such case of damage or breakage in-transit, complaints will be accepted within 48 hours of delivery.

All orders, once shipped, are non returnable. In such case of damage or breakage in-transit, complaints will be accepted within 48 hours of delivery.

Transit time for domestic orders is as follows: Indian Subcontinent - 1 to 3 Working Days GCC - 2 to 4 Working Days South East Asia - 2 to 4 Working Days Europe/UK - 2 to 4 Working Days North America - 2 to 4 Working Days Australasia - 2 to 5 Working Days Rest of the World - 3 to 6 Working Days

Transit time for domestic orders is as follows: Delhi/NCR - 1 to 2 Working Days Metro Cities - 1 to 3 Working Days North India - 2 to 4 Working Days West India - 2 to 5 Working Days South India - 2 to 6 Working Days North East/J&K - 3 to 6 Working Days Rest of India - 3 to 6 Working Days

All our goods are shipped directly from our facility in Gurgaon, India.

All your orders are packed to include your official "Export Invoice" Depending on the country from which you are purchasing, you may be required to pay Import Duty charges upon clearance. Our courier providers are paid to deliver to your doorstep (after import clearance). For any assistance, you can call our line on +918527398962 (Please select your language and then select extension 2) or email us on orders@nutroactive.com